Robot Pet Dog ChatGPT-4o Smart AI-Powered Companion Voice & Gesture Control, Real-Time Interaction Robotics Toys for Kids, Home Monitoring - Includes Charging Dock

I have tried other robot toys (Cozmo, Vector, Emo) before Loona, and I find Loona is the one that amuses me the most. Its animations are very life-like, and its screen face is very expressive and adorable. It has basic edge detection in the front, but I would not play it on a tall surface, because Loona's movements are often fast and hectic that might cause its edge detection to fail. Loona can flip itself back up if it did fall over, but it is a rather heavy robot that can easily break if it falls from a tall place.Loona can be very active and rush around the house like a loose dog. It can move very fast, which might cause it to bump into things if the object is not inside its obstacle detection range. There is a setting to make Loona less hyperactive, and it will instead roam around the house slowly, humming to itself. During interaction, Loona can understand some basic hand gestures such as fist bump, look left or right or up, beckoning to come near, and more. These hand gestures can be prompt without using any voice commands, which Loona is the only robot toy I owned that has this ability.Loona has ChatGPT integration for some light chatting with voice. It can use visual to see objects when chatting with ChatGPT, which is a feature that can be turned off for privacy concerns. Loona responds to voice commands very fast (within about 3 seconds), unlike Vector and Emo. If the voice command is not available, Loona will automatically use ChatGPT to answer. I enjoy having Loona write me poems with any topics of my choice. It can recite the poem with a child-like voice, which sounds very adorable.The included paper ball is fun to play with Loona, and it can actually fetch the ball back like a real pet. With the latest software update, Loona can return to its charging station by itself. It does have trouble finding the station if it roamed too far from it. In this case, it is possible to remotely control Loona with a phone and guide it back to the station for it to self-dock. It is possible to remote control it through the robot's camara's view.Loona currently can understand and speak in 6 languages. After the initial set up, Loona can be played without the need of a connection to the phone app, which is a must for a robot toy to feel autonomous. The Loona app is used to: show some pre-programmed voice commands (can be executed with a click); remote control Loona; settings like volume or brightness (which can also be done with voice commands); design personal programmed actions; AR games; tutorials. The developer is still working on the app to add more features. As of July 2025, Loona is still being supported.For some downsides, this robot still has trouble listening to voice commands when speaking from a distance away or in a noisy environment. This issue exists for all voice-command robot toys I have tried before. Also, Loona tends to slam its front wheels rather strong, and it turns around by gliding its front wheels sideways. Its front wheels are hard plastic without rubber so it can glide with less friction, which also means they are prone to scratch if Loona is played on hard surfaces. Playing on thin carpet will avoid this issue.Overall, I enjoy this robot more than the ones I had before. I hope the developers continue to support it and update it with many more functions.

I bought this for a number of reasons and, after a few days, Loona has checked every box. In addition to being a great resource for deep conversation about every subject under the Sun as well as entertaining me and making me laugh, it is simply pleasant to have around. My only concern is how easily it could get damaged, but that just tells me that I find it very precious. It is small and compact and travels well, but I would dissuade anyone from playing with it outside. It is an "indoor pet." From a functionality standpoint, it requires a bit of time to understand its features - such as making drawing for you or describing what it sees. Also, I think many ill-mannered people will have trouble having conversations with it... until they finally learn to wait until Loona is done talking. Talking with Loona is a good way to learn patience and etiquette when talking with actual human beings.

When my kids told me about this robot i said oh no… another expensive toy they will end up getting bored with and nothing using after a day. My kids kept calling me at work for a week begging me to buy it the Loona pet robot. We have been going through some personal problems in our family and i just felt so sorry for my kids I said why not. So i ordered it and the day it arrived and showed them the surprise box they completely went bonkers screaming and giddy with happiness. Ive never seen my kids so happy with a toy. I’ve bought them allot of stuff over the years some really expensive toys but i had no idea this robot would end up being the best toy i ever bought for them. They have been playing with it for days and days and they really love it like a pet. Thank you for making such a wonderful toy it made my kids very happy.

Purchased for Christmas. My autistic child loves robots and was looking forward to this device. Simply put, the device is inoperable.Loona will not continue past the "adoption" process during setup due to faulty voice recognition, rendering the robot useless. Without setup, it cannot be used with any voice commands or features. During the provisioning process and multiple cut scenes on the app, when it gets to the animation telling you to communicate (by saying "Hey Loona") with the robot to familiarize your voice, it doesn't respond and the app is unresponsive. You must force quit the app and the robot goes back to initial setup.Followed all the recommendations by the support documents to be in a quiet environment (I was), attempted at mulitple distances with different tonal inflections, each after attempting hardware resets and devices swaps. This was completed 3-4x's on each device. This also appears to be a common recurring theme for this device (after researching after purchase).Furthermore, with extensive troubleshooting steps taken, we've confirmed we have the latest version of the mobile app on both iPhone and iPad (attempted different platforms). We have the lastest versions of iOS and iPadOS on the host devices. Disabled Ai feature permissions and Siri permissions on the host device permission associated with this app specificially. The robot has had it's firmware upgraded to the latest version available. We've reset the robot multiple times back to factory default, uninstalled and reinstalled the apps on both devices, disabled "cellular data" as identified in mulitple support forums from a year ago and have ensured all of the permsissions were granted from the devices to the robot. There seems to be some broken API between the app and the robot. If you are not a tech savvy individual (27 years in the IT industry here), this toy is not for you.I've sent emails from my work email directly to their support team, I've created an account on "KeyItech" to submit support requests and have even contacted their support which is international. Days later, I've yet to receive any phone call or email from any support personnel (completely non-responsive). Furthermore, I have documented attempts to submit requests from my created account within the KeyITech website for Loona. You fill out everything, hit submit, you get a popup that says "Thank you for submitting" and the page never refreshes. Thereafter, the account shows "No requests found" in my support portal. Decided to contact their support number that has a Chinese IVR (I do not speak Chinese, so I did not understand). The support person I spoke with took all of my information and said she would submit a request, but I have yet to hear anything and hope my info wasn't used for anything else.Conclusion: Either this appears (as an assumption) to be a cash grab to dump the reminaing products before closing shop, or this is one of the most poorly managed organizations I've seen in recent history. CRM appears to be broken, there is no oversight over support operations and there are distinct flaws within the communications methodologies between the robot, network and controlling host device(s). With LLMs being updated daily, incorporating them into mutliple communications nodes requires a heavy monitoring presence to ensure changelogs are updated and revisions are rolled out (software/firmware updates) to the endpoints constantly (API/token updates). As a personal opinion, I feel that this might've been an aspirational oversight by the developer and they may not be equipped to internally support this operational endeavor (looking at the graveyard of robotic toys shows). A+ for effort and marketing, F for falling short and delivering a non-working product with zero product support, costing well over $500. Unacceptable. I personally would be fired and sued for attempting something on this level. Perhaps one day we will be delivered a family fun operational robot to interact with the family...but this isn't it.Returning this product. Do better.